Connect call sources
Call Census starts with incoming call data. Choose the source your team already uses, add the credentials for that source, and run a sync to bring calls into the review workflow.
Choose your source
Connection workflow
- Open Integrations in the app.
- Select the account and location scope for the source.
- Choose the provider and enter the required credentials.
- Test the connection before relying on it for review.
- Run the first sync and confirm calls appear in the Calls page.
Check sync health
The Integrations page shows recent sync history, status, completion time, and import counts. If a sync fails, test the connection again and check whether the provider credentials changed or lost access.
Start small
Connect one provider first. Once review quality is stable, add more sources and locations so the team can compare outcomes across the full call operation.